Non-Refundable, Non-Transferable Deposit:
At “SUNRISE PERU TREK Travel & Tours,” we want to ensure that your trek or tour is secured and reserved exclusively for you. To do so, we kindly request a deposit ranging from US$50 to US$400 per person. For your convenience, we accept PayPal as a payment method, although please note that a 7% PayPal Business Fee will be applied and covered by the traveler. It’s important to keep in mind that all deposits made are non-refundable and non-transferable. Should you need to cancel your trip, our cancellation policy includes a cancellation fee. Furthermore, it’s crucial to understand that deposits are not transferable to another individual’s trek.
Final Payment Terms:
To ensure a smooth and hassle-free experience, please note that the remaining balance for your tour must be settled in person at our office in Cusco at least 2 days before your start date. Alternatively, you have the option to pay in advance through PayPal, with a 7% merchant fee borne by the traveler. Please be aware that we accept both U.S. dollars and Peruvian currency of any denomination at our office. However, we kindly request that you provide untorn bills. If you are unable to arrive in Cusco 2 days prior to your tour commencement, please make arrangements with the “Sunrise Peru Trek” team to settle your payment before your arrival.
Cancellation Policy for Treks and Tours:
To cancel your reservation, please send a written notification to reservas@sunriseperutrek.com. Please take note of the following payment requirements based on the time of cancellation:
- Cancellation made eight weeks or more before departure: Cancellation fees will be equal to the amount of your deposit.
- Cancellation made between eight and four weeks before departure: 60% of the total tour price will be due.
- Cancellation made between four weeks and five days before departure: 80% of the total tour price will be due.
- Cancellation made between five days and 36 hours before departure: 90% of the total tour price will be due.
- Cancellation made within 36 hours or less before departure: 100% of the total tour price will be due.
We enforce these fees to cover the significant expenses that “Sunrise Peru Trek” incurs in preparing for these tours. Please note that there are no exceptions to this policy. If needed, we can provide you with a letter to assist with any insurance claims for cost recovery.
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